(Explanatory document for travel conditions in accordance with Article 12-4 of the Travel Agency Act)
(Article 12 of the Travel Agency LawContract document according to 5 of )
*If Iris Co., Ltd. (hereinafter referred to as "our company") undertakes travel arrangements at the request of the customer, we will It will be: childWhen a travel contract is concluded, the travel transaction terms will be a part of the contract document.

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1. 

A "Order-Organized Tour Contract" (hereinafter referred to as the "Contract") means that, at the request of the customer, A travel contract in which a travel plan is created that stipulates the amount of the travel fee to be paid to the Company, and the travel is carried out according to this plan.

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2. 

(1) When we receive a request from a customer who intends to apply for a travel contract, we will

We will issue a document (hereinafter referred to as "planning document") that describes the contents of the plan related to the travel itinerary, the contents of the travel service, the travel price and other travel conditions created in accordance with the contents of the request.
(2) In the planning document set forth in the preceding paragraph, our company may specify the amount of the handling fee for planning (hereinafter referred to as the "planning fee") as a breakdown of the travel fee.
(3)Customers who wish to apply for a travel contract in accordance with the contents of the plan document delivered to them by our company shall fill out the prescribed items on the application form prescribed by our company and apply for an amount equivalent to 20% of the travel fee. Please submit it to us along with the money.
(4) Telecommunications contract with the Company (a travel contract concluded with a card member of a credit card company affiliated with the Company after receiving an application by telephone, mail, facsimile, or other means of communication; The customer agrees in advance that the claim or debt related to the travel fee, etc. based on the travel contract held by the customer will be settled in accordance with the card agreement of the affiliated company specified separately after the date on which the claim or debt is to be performed, and Notwithstanding the provisions of the preceding paragraph, customers who intend to apply for a travel contract must provide their membership number (credit card number, expiration date) and other matters. You must notify us.
(5) When multiple customers who wish to participate in the same course appoint a responsible representative (hereinafter referred to as the "Contract Responsible Person") and apply for a travel contract, the Company shall It is assumed that the person in charge of the contract has all powers of representation regarding cancellation, etc.
(6) The person responsible for the contract must submit the list of constituents to our company by the date specified by our company.
(7) We are not responsible for any debts or obligations that the person responsible for the contract currently has or is expected to have in the future.
(8) In the event that the person responsible for the contract does not accompany the group/group, the Company will consider the member appointed in advance by the person responsible for the contract to be the person responsible for the contract after the start of the tour.
(9) You cannot make multiple reservations that are not actually available due to the schedule (hereinafter referred to as "duplicate reservations"). In this case, one of the "duplicate reservations" will be automatically canceled according to the reservation management policy of the airline/accommodation facility, etc.
(10) Those who are currently in poor health, those who are chronically ill, those who are pregnant, those with disabilities, those who have other health reasons, those who use assistance dogs, etc. If you require special consideration or need special consideration when walking during your trip, please be sure to let us know when you apply for your trip. We may ask you to submit a prescribed “inquiry form” or “health certificate”. We will comply with this to the extent possible and reasonable. In addition, the customer shall bear the costs required for special measures taken by the Company for the customer based on the customer's request. In addition, due to local circumstances, transportation and accommodation facilities, etc., in order to ensure the safe and smooth implementation of the trip, if it is necessary to be accompanied by a caregiver or companion, we recommend that you choose another trip with less burden. We may recommend it or refuse to participate. In addition, we may change part of the travel contract.

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3. Refusal to conclude a contract

We may refuse to conclude a contract in the following cases.

(1) When it is convenient for our business.

(2) When trying to conclude a telecommunications contract, when the customer's credit card is invalid, etc., and part or all of the liability related to the travel fee cannot be settled according to the card member agreement of the affiliated company.

(3) When there is a risk of causing inconvenience to customers' travelers or hindering smooth implementation of group activities.

(4) Participation may be refused if the customer is recognized as a member of an organized crime group, an associate member of an organized crime group, an affiliated member of an organized crime group, a company affiliated with an organized crime group, or a corporate racketeer or other anti-social forces.
(5) Participation may be refused if the customer makes violent demands, makes unreasonable demands, makes threatening statements or uses violence in relation to transactions, or acts equivalent to these. I have.
(6) Participation will be refused if the customer spreads rumors, uses fraudulent means or intimidation to damage the credibility of our company, interferes with our business, or acts equivalent to these. You may.
 

4. Timing of conclusion of contract

(1) The contract will be concluded when we accept the conclusion of the contract and receive the application fee.

(2) Our company may accept applications for contracts based on written special agreements without payment of the application fee. In this case, the contract will come into effect when the special contract document is delivered.

(3) The application fee will be applied to part of the travel fee, cancellation fee, and other money that the customer pays to our company.

(4) Notwithstanding the terms of (1), a communication contract shall be concluded when the Company receives a notice of acceptance from the customer and receives a notice of acceptance of the same application from the customer.

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5. Delivery of contract documents

(1) Our company will promptly deliver to the customer a contract document stating the itinerary, details of travel services, travel fees and other travel conditions and matters related to our responsibility after the conclusion of the contract.

(2) When the contract document is delivered, the scope of travel services for which we are obliged to arrange and manage the itinerary under the planned travel contract shall be as stated in the contract document in the preceding paragraph.

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6. Issuance of final documents

(1) If the confirmed itinerary or the name of the transportation or accommodation facility cannot be stated in the contract document, after stating the name of the accommodation facility that is planned to be used and the name of the transportation facility that is important for display in the contract document, After delivery of the contract document, the contract until the day before the start date of the tour (if the contract is applied for on or after the 7th day counting back from the day before the start date of the tour, the start date of the tour) By the date specified in the document, we will issue a final document stating these final statuses.

(2) In the preceding paragraph, if there is an inquiry from a customer who wishes to confirm the status of arrangements, the Company will respond promptly and appropriately even before the delivery of the final document.

(3) When a final document is delivered, the scope of travel services for which we are obliged to arrange and manage the itinerary shall be specified as stated in the final document.

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7. Timing of Payment of Travel Fees and Change of Travel Fees

(1) The amount of the travel fee will be stated in the planning document for the custom-ordered planning tour. Please pay the travel fee by the date set by our company up to the departure date of the trip.

(2) Regarding the transportation facility to be used, if the applicable fares and charges (hereinafter referred to as "applicable fares and charges") are effective as of the reference date described in the plan document due to significant changes in economic conditions, etc. If the revised fares/charges are significantly higher than the normally expected ones, the travel fee may be increased or decreased by the amount of the difference.
(3) If we increase the tour fee, we will notify you before the 15th day counting back from the day before the tour departure date. You can cancel the contract without paying If the applicable fare/charge is reduced, the travel fee will be reduced by the difference.
(4) In the case where it is stated in the contract document that the travel fee varies depending on the number of people using the transportation and accommodation facilities, etc., the Company shall not be liable for any change in the number of people using the facilities after the conclusion of the contract, regardless of any reason attributable to the Company. In such cases, the amount of the travel fee may be changed according to what is stated in the contract document.

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8. Changes to contract details

(1) When a customer requests a change in the content of the contract, we will comply with the customer's request as much as possible. In this case, we may change the tour price.

(2) The Company shall not be liable for acts of God, wars, riots, suspension of travel services provided by transportation/accommodation facilities, etc., orders from public offices, provision of transportation services not based on the original operation plan, or any other reason beyond the Company's control. In such a case, if it is unavoidable in order to ensure the safe and smooth implementation of the tour, we will promptly explain to the customer in advance the reason why the reason cannot be involved and the causal relationship with the reason, The schedule, contents of travel services and other contents of custom-ordered tours are subject to change. However, in case of emergency, if it is unavoidable, we will explain it after the change.

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9. Substitution of customers

(1) When a customer requests a change in the content of the contract, we will comply with the customer's request as much as possible. In this case, we may change the tour price.
(2) The Company shall not be liable for acts of God, wars, riots, suspension of travel services provided by transportation/accommodation facilities, etc., orders from public offices, provision of transportation services not based on the original operation plan, or any other reason beyond the Company's control. In such a case, if it is unavoidable in order to ensure the safe and smooth implementation of the tour, we will promptly explain to the customer in advance the reason why the reason cannot be involved and the causal relationship with the reason, The schedule, contents of travel services and other contents of custom-ordered tours are subject to change. However, in case of emergency, if it is unavoidable, we will explain it after the change.

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10. Cancellation of travel contract

(1) When receiving a planning fee or cancellation fee from the customer

A. The customer may cancel the tour contract by paying the planning fee or cancellation fee stated in the planning document.

B. In the case of cancellation due to reasons such as loans for which we are not responsible, travel procedures, etc., we will charge a cancellation fee described in the plan document.

(2) When the customer does not receive the planning fee or cancellation fee
In the following cases, the customer may cancel the contract without paying the planning fee or cancellation fee before the start of the trip.

B. When there is an important change in the contents of the Tour Contract as exemplified in the left column of the table in Clause 14.

(b) When the travel fee is increased (excluding cases where the customer requests a change in the content of the contract).

C. In the event of natural disasters, wars, riots, suspension of tour services provided by transportation/accommodation facilities, etc., orders from public offices, or other causes, safe and smooth travel becomes impossible or becomes impossible. when the possibility of becoming

D. When the Company has not delivered a final document to the customer by the due date.

E. When it becomes impossible to carry out the tour according to the itinerary stated in the contract document due to reasons attributable to our company.

(3) If, after the start of the tour, the customer becomes unable to receive the tour services described in the contract document due to reasons not attributable to the customer, or if the Company notifies the customer to that effect, ( Notwithstanding the provisions of 1), you may cancel the contract for that part of the Travel Services that you are no longer able to receive without paying the planning fee or cancellation fee. In this case, we will refund to the customer the amount related to the part of the travel fee that we are no longer able to receive.

(4) The Company shall pay from the portion of the Travel Services for which it is no longer possible to receive the Travel Services to cancellation fees, penalties, and other expenses that have already been paid or are to be paid in the future (the Company ) will be deducted from the refund to the customer.

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11. Travel by usTermination of contract

The travel contract may be canceled in the following cases. Refunds are subject to the provisions of the preceding paragraph.

(1) Before starting the trip
A. If the customer does not pay the tour fee by the date specified in the plan document, the customer will be deemed to have canceled the contract on the day following the due date. In this case, the customer must pay to our company the cancellation fee specified in the plan document or a penalty fee equivalent to the plan fee.
B. In any of the following cases, we may cancel the made-to-order tour contract before the start of the tour by explaining the reason to the customer.
a.When the customer is deemed to be unable to endure the trip due to illness, absence of a necessary assistant, or other reasons.
b. When it is recognized that the customer may cause trouble to other travelers or interfere with the smooth implementation of the group tour.
c. When the customer requests a burden that exceeds the reasonable range regarding the content of the contract.
d. When it is extremely likely that the necessary travel conditions such as the amount of snowfall for a trip for the purpose of skiing, etc., that are specified at the time of the contract will not be fulfilled.
e.According to the itinerary described in the contract document in the event of a natural disaster, war, riot, suspension of travel services provided by transportation/accommodation facilities, etc., orders from public offices, or other causes beyond our control. When the safe and smooth implementation of the tour becomes impossible or is extremely likely to become impossible.
f. When a telecommunications contract has been concluded and the customer is unable to settle part or all of the liability related to the travel fee, etc. in accordance with the affiliated company's card membership agreement, such as when the customer's credit card becomes invalid.
g. When it is found that the customer falls under (4) to (6) of "3. Refusal to conclude a contract".

(2)    
B. In the following cases, our company may cancel the tour contract even after the tour has started. In this case, from the portion of the travel fee related to travel services that the customer has not yet received, cancellation fees, penalties, and other expenses that have already been paid or must be paid in the future for such travel services I would like a refund after deducting the amount.
a. When the customer is unable to continue the tour due to illness, absence of necessary caregiver or other reasons.
b. When the customer does not follow the instructions of our company by the tour conductor or other persons for the safe and smooth implementation of the tour, or violates the discipline of group behavior by assaulting or intimidating these persons or other accompanying customers When it disturbs and hinders the safe and smooth implementation of the trip.
c.When it becomes impossible to continue the tour due to natural disasters, wars, riots, suspension of tour services provided by transportation/accommodation facilities, etc., orders from public offices, or other reasons beyond our control.
d. When it turns out that (4) to (6) of "3. Refusal to conclude a contract" apply.
B. If our company cancels the tour contract pursuant to the provisions of (2) a, a and c, we will undertake the necessary arrangements for returning to the departure point at the customer's expense at the customer's request. .

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12.tour service

(1) Our company may provide a tour service at the request of the person in charge of the contract. In this case, the tour service fee, transportation expenses, accommodation expenses, etc. necessary to accompany the tour conductor's group / group shall be included in the tour price.

(2)In principle, the content of the escort service shall be the work necessary for the safe and smooth implementation of the tour and for group/group activities. In principle, tour conductors work from 8:00 to 20:00.

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13. Our Liability

(1) Our company will compensate for the damage if we or our agent intentionally or negligently inflicted damage on the customer.

(2) When the customer suffers damage due to a natural disaster, war, riot, suspension of travel services provided by transportation/accommodation facilities, etc., orders from public offices, or other reasons beyond the control of our company or our agency Except for the case of (1), our company is not responsible for compensating for the damage.

(3) The Company shall notify the Company of any damage caused to baggage within 14 days for domestic travel and within 21 days for overseas travel from the day following the occurrence of the damage. Limited to 150,000 yen per traveler (excluding cases where there is intentional or gross negligence on our part).

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14. Special SupplementCompensation

(1) Our company will provide the following amount of compensation or pay a gratuity. However, no compensation, etc. will be paid in the case of the reasons specified in Chapter 2 of the travel agency agreement special compensation provisions.
・Death compensation…Overseas travel: 25 million yen, domestic travel: 15 million yen
・Hospitalization compensation…Depending on the number of hospital days, overseas travel: 40,000 to 400,000 yen, domestic travel: 20,000 to 200,000 yen
・Hospital visit money…Depending on the number of hospital visits, overseas travel: 20,000 to 100,000 yen, domestic travel: 10,000 to 50,000 yen
・Compensation for damages related to carry-on items: up to 150,000 yen (However, the limit is 100,000 yen per item subject to compensation.)
(2) Compensation and sympathy for bodily injury or baggage damage for which a date (according to the standard time of the travel destination) is specified in the planned itinerary on which the customer will not receive any travel services related to our arrangements. If it is clearly stated in the contract document that payment will not be made, the day will not be marked as "participating in a custom-ordered organized tour".

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15. Itinerary Guarantee

In the event that the travel itinerary is changed as listed in the table below, the amount obtained by multiplying the tour price by the rate specified in the table below according to the contents of the change in accordance with the provisions of the travel agency agreement (part of the custom-ordered planning tour contract) Pay the change compensation fee. However, the amount of change compensation paid for one tour contract shall be limited to 15% of the tour price. In addition, if the amount of change compensation for one tour contract is less than 1,000 yen, change compensation will not be paid.

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Note 1. "Before the start of the trip" means the case where the customer is notified of the change by the day before the start date of the trip, and "after the start of the trip" means the case where the customer is notified of the change after the day of the start of the trip. is called
Note 2. If a final document is delivered, this table shall apply after replacing the term "contract document" with "final document". In this case, if there is a change between the content of the contract document and the content of the final document, or between the content of the final document and the content of the travel services actually provided, 1 for each change treated as a matter.
Note 3. If the transportation related to the change listed in [3] or [4] involves the use of accommodation facilities, it will be treated as one case per night.
Note 4. Regarding the change of the company name of the transportation company listed in [4], it does not apply when the grade or equipment is changed to a higher one.
Note 5.Even if multiple changes listed in [4] or [6] or [7] occur in one boarding ship or one night stay, it will be treated as one change per boarding ship or one night stay.

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16. Customer Responsibility
(1)    If our company suffers damage due to the customer's intention or negligence, the customer must compensate for the damage.
(2)    The customer must make efforts to understand the rights and obligations of the traveler stated in the contract document and other details of the tour contract by utilizing the information provided by our company.
(3)    If the customer recognizes that the travel services described in the contract document are different from the description after the start of the trip, promptly notify the Company or the travel service provider to that effect at the travel destination. I have to offer.
(4)    In the event that a customer needs to be diagnosed, treated, or otherwise treated by a doctor due to injury, illness, or other reasons while participating in a tour, please follow our company's instructions to ensure the smooth implementation of the tour. increase. In addition, the cost required for this will be borne by the customer.

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17. Prohibited Acts
Participants shall not engage in the following acts in the contract with us.
(1) 
(2)  
(3)   Acts that violate public order and morals, or acts that are likely to do so, or acts that provide other participants or third parties with information that violates public order and morals.
(4) 
(5)    Acts that violate or may violate laws and regulations. Other acts that the Company deems inappropriate.

 

18. Elimination of Antisocial Forces
(1)    Participants declare to us that they do not fall under the category of organized crime group members, organized crime group affiliates, or other anti-social forces, and promise that they will not fall under any of these groups in the future. shall be The participant promises to us that he/she will not commit any of the following acts by himself or herself or by using a third party.
B.    
B.    
C.  
   Disseminating rumors, using fraudulent means or using force to damage our credibility or interfere with our business.
E.    
(2)   contract can be canceled. In addition, even if damage etc. occurs to the participant due to or related to the cancellation, we do not take any responsibility.

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19. About passports and visas
(1)    It is your responsibility to check whether your current passport is valid for this trip (required remaining months, etc.) and to obtain a passport and visa before departure.
(2)    Depending on the destination country or region, there may be cases where a valid passport is required or a visa is required. Please check the contents of the contract document or final document.

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20. About health and hygiene
Please check the Ministry of Health, Labor and Welfare's Quarantine and Infectious Disease Information website (http://www.forth.go.jp/) for the sanitary conditions at your travel destination.

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twenty one. Overseas danger information
Depending on the travel destination (country or region), there may be cases where information regarding travel to the country or region, such as the Ministry of Foreign Affairs Overseas Danger Information, is issued. At the time of application, we will provide you with a "document regarding overseas danger information".
Also, please check the Ministry of Foreign Affairs website "Ministry of Foreign Affairs Overseas Safety Website: http://www.anzen.mofa.go.jp/".

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twenty two. Regarding the cancellation of the tour when "overseas danger information" is issued to the travel destination
If "Overseas Danger Information" is issued to the destination of the travel after applying for the travel, the Company may change or cancel the content of the travel contract. If the Ministry of Foreign Affairs "Overseas Danger Information" issues more than "Avoid non-essential travel" or higher, we may cancel the tour. However, we may decide to take appropriate measures to ensure the safety of the customer and implement the trip. In this case, when the customer cancels the tour, it will be subject to the prescribed cancellation fee.

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twenty three. About shopping guidestay
For your convenience, we may guide you to a souvenir shop during sightseeing or pick-up. At our company, we take all possible measures to select a shop, but
Please purchase at your own risk.
We are unable to assist with product exchanges or returns, so please be sure to check the product and receive the receipt to avoid any trouble. If there is a duty-free refund, please be sure to have the purchased items in your hand luggage, and check the procedure at the souvenir shop or at the airport, and carry out the procedure at your own risk. Some items are prohibited from being brought into Japan by the Washington Convention or domestic laws and regulations, so please be careful when purchasing.

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24.Overseas travel insurance
If you become ill or injured during your trip, you may be required to pay a large amount of medical expenses, transportation expenses, etc. In addition, in the case of an accident, it is possible to claim compensation for damages from the assailant and collect compensation.
It can be very difficult. In order to secure these, we recommend that you take out a sufficient amount of overseas travel insurance by yourself.

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twenty five. About complaints such as accidents
In the event of an accident, etc., during the trip, please notify us immediately at the contact information provided in the contract document or final document (if there are circumstances that prevent notification, please notify us as soon as the circumstances disappear).

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26. Handling of personal information
(1)   Personal information provided by filling out forms, etc., and personal information such as browsing history of our site, purchase history, and action history when using our provided application are acquired directly or indirectly, and some of them are collected as personal data. In addition to using it for communication with customers, for the arrangement of services provided by transportation / accommodation facilities, souvenir shops, etc. for the trip applied by the customer and for receiving those services We will use it within the range necessary for the procedure. When applying, the customer agrees to the provision of such personal data.
(2)    In addition, we may use your personal information for the following matters. In addition, other purposes of use may be announced or notified individually in addition to this handling.
B. Guidance on products and services of our company and our affiliated companies
B. Requests for opinions and questionnaires after participating in a trip
C. Receipt of product application, shipment, and payment request for product purchase
D. Creation of statistical data
E. Information related to individuals that is not personal information (Purchase history obtained through cookies, location information, browsing and other action history, terminal information, network
Information (including IP address, etc.) is obtained from a third party, and after matching it with the personal information held by our company, the browsing history, purchase history, etc.
To analyze information and to develop, improve, and improve products and services, and to advertise and provide information on products and services that match hobbies, tastes, and trends
F. For the smooth execution of other transactions that are considered useful for customers
(3) In case of injury or illness during the trip, natural disasters, accidents, riots, significant delays in returning home, etc. I am asking you. This personal information will be used when we recognize that it is necessary to contact the domestic contact person in the event that the customer has an injury or illness. The customer shall obtain the consent of the domestic contact to provide us with the personal information of the domestic contact.
(4) In addition to the above, please refer to our website for our policy regarding the handling of personal information and group company names.

privacy policy

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27. Compliance with Terms
Matters not described in this travel transaction terms and conditions are subject to the provisions of our travel agency agreement (order-order planning tour contract section).

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28.Tour conditions/reference date for travel conditions
The reference date for these travel conditions and travel fees is June 1, 2023.
 

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